I walked into one of my own hotels dressed casually, just checking in unannounced. The manager looked at me and said, “This hotel isn’t for working-class people.” She didn’t ask my name, didn’t know I was the owner. I didn’t argue. I just left, pulled out my phone, and made a call. I promised myself I would get revenge in the worst way possible.
I returned the next day, suited up in my sharpest formal attire, ready to make a different impression. From the moment I walked in, the polished shoes on the lobby’s marble floor seemed to demand attention. Those same eyes that had easily dismissed me the day before now widened—a mixture of respect and curiosity. There were whispered conversations among the staff, but all I offered was a nod, moving confidently towards the front desk.
When I strode in looking like I meant business, the difference was like night and day. Suddenly, everyone was all smiles and politeness, eager to assist me in any way they could. The clerk at the reception desk asked how they could make my stay more comfortable. Their demeanor was filled with a stark contrast to the cold reception I’d received before; funny how a suit can change their attitude so quickly.
With a courteous nod, I asked for a room to see how they would handle business with this new version of me. I didn’t drop any hints about who I was, just watched carefully, wanting to catch every detail of their operation from the inside now. How would they react if they knew they were effectively giving me the keys to my own kingdom? The curiosity was too tempting to ignore.
The manager, Lisa, walked by, glancing at me as she went about her day. Her eyes flickered with a brief spark of familiarity, but she didn’t connect the dots. I was just another guest in her eyes, a stranger in the hotel I owned. I wondered how long it would take her to remember my face from yesterday, or if she’d ever piece the two encounters together at all.