I decided to go undercover at my own Michelin-starred restaurant after noticing a rise in negative reviews about the staff. The moment I sat down, a waitress sneered, questioning if I belonged there. Then, she refused to serve me unless I paid upfront, assuming I’d run. Amused, I left without revealing my identity. But instead of firing her, I did something much worse…
Returning to the restaurant in disguise was thrilling. I wore simple clothes and a hat pulled low. My goal that evening was to observe, not to expose myself. The staff was bustling about, unaware of my true identity. I could feel the energy shift as Emma, the waitress from before, approached another table, her attitude already oozing contempt. 'Are you sure you can afford this?' she sneered at an elderly couple, her voice dripping with disdain.
I watched Emma work and noticed a pattern in her behavior. With every new guest, she repeated the same cycle of indifference and scorn. A middle-aged man in a business suit tried to catch her attention. 'Excuse me, miss,' he called politely, but Emma rolled her eyes before walking over lazily. You could tell she didn't care. My instincts told me something was amiss, and I began to watch her more closely.
A young couple approached the podium to be seated. They were eager to experience fine dining, but Emma's interrogative manner quickly shattered their enthusiasm. 'Can you pay for your meal here, or should I recommend the diner down the street?' she asked, her words biting and sarcastic. The couple exchanged embarrassed glances, clearly caught off guard by her unexpected hostility. Emma's behavior continued to unfold like a bad play.