Karen ‘accidentally’ spilled her drink on me, then had the nerve to demand recompense. “Look what you made me do!” she shrieked, grabbing a napkin and dabbing at my soaked clothes half-heartedly. Her eyes flashed with annoyance as she said, “You owe me a new drink.” I could only stare in disbelief. Other passengers looked on with a mix of pity and disbelief, clearly aware of Karen’s antics but powerless to intervene effectively.